Delivery & Returns

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Sales Tax Policy

Applicable sales tax will be charged on total merchandise for orders shipped to the following states: AZ, CA, DC, FL, GA, IL, MA, MO, NV, NY, OR, TX, VA, WA. If you have any questions about the tax rate on your invoice, please call us at 1.888.334.4629.

Other questions?

Please let us know if there are other questions you have about shopping at Max Studio Online. You may email us or call us directly at 1.888.334.4629

Gift Services

How do I send a package to a friend/relative/etc?

the first checkout step, check the "Send as a gift" option. You will then be given the opportunity to enter in your name and message, which Max Studio will have imprinted, on a gift card. This card is then sent along with the package, to the receiver on the ship to address. The Price for the gift box and card is $4.00

How do I contact Max Studio

Max Studio Customer Relations
3100 New York Drive
Pasadena, CA 91107

Returns

Your satisfaction with our product is guaranteed. If for any reason you are not satisfied with your purchase, you may return your unwashed, unworn or defective merchandise with the original manufacturer tags and label within 30 days of the invoice date. Shoes must be returned unworn in original packaging.

How do I return an item?

  • You must mail the item back to Max Studio Corporate Office. There will be a return invoice included in your package.
  • Send package back, including the return invoice Max Studio has provided for you.
  • Fill out the return invoice, noting the quantity and the return code reason (located on back of the return invoice)
  • Please allow 14 days for us to receive your merchandise, inspect it and process your exact request in accordance with your written instructions.
  • Customer is responsible for all return charges.
  • Do not send your package C.O.D, as it will not be accepted.
  • Shoes must be returned un-worn in their original box. Please do not place return label on shoebox, instead place shoes in a separate return box and label.

FREE RETURNS

From time to time we may offer FREE RETURNS as part of a promotional activity.

How do I return an item?

  • You must login to your account at https://www.maxstudio.com/account with the email address and password you used to set it up.
  • Select the order you wish to return.
  • Select the items and reason for return.
  • Print out returns label and fix to outside of package and print returns form to send along with your items.
  • Send package back, making sure to include the returns form Max Studio has provided for you.
  • Please allow 14 days for us to receive your merchandise, inspect it and process your exact request in accordance with your written instructions.
  • Shoes must be returned un-worn in their original box. Please do not place return label on shoebox, instead place shoes in a separate return box and label.
  • Do not send your package C.O.D, as it will not be accepted.

How do I exchange an item?

  • You have 30 days from the invoice date to exchange this item.
  • If you are unhappy with your item please fill out the return invoice included in your original package and mail both the item, and return invoice back to Max Studio Corporate Office.
  • Please complete the back of the return invoice to indicate what items you would like to exchange it for?
  • Please fill out your credit card information on the return invoice. Credit Card information must be filled out in order to process exchanges. You will then be credited or charged for the additional balance.

How do I receive a refund?

  • You have 30 days from the invoice date to return this item for a full refund.
  • Your refund will be credited to the card used for this purchase.
  • Allow 1-2 billing cycles for the credit to appear on your statement
  • Your shipping charge will only be refunded if the incorrect item has been sent or if the item is defective.

How do I contact Max Studio

  • You may send us an email at Returns@Maxstudio.com
  • You may phone us at 1.888.334.4629
  • You may write us at:

Max Studio Customer Relations
3100 New York Drive
Pasadena, CA 91107

Max Studio reserves the right to withhold service from customers who show excessive abuse of our return policies. The decision to refuse service is up to the sole discretion of the Max Studio staff.

Security & Privacy

At MaxStudio.com, we GUARANTEE a safe shopping environment:

Max Studio.com guarantees that any transaction we process will be completely protected from credit card theft. The Federal Trade Commission offers certain protections under the Fair Credit Billing Act that your bank can not hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Max Studio.com will cover the entire liability for you, up to the full $50.00. Max Studio.com is prepared to reimburse these charges ONLY if the charges are proven to have resulted from purchases made on Max Studio.com using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Here's why you won't have to worry about theft in the first place:

Protecting your order information is our top priority, so we use Secure Sockets Layer (SSL) technology. SSL encrypts ALL personal information provided during the order process (including credit card number, name and address) so that it cannot be read as the information travels over the Internet.

How do you know when it's working?

To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https." Some versions of browsers and some firewalls don't permit communication through secure servers. In that case, you'll be unable to connect to the server so you won't have to worry about placing an order by mistake through an unsecured connection. If you are unable to connect to a secure server or would rather place your order by phone, please call us at 1.888.334.4629

Thank you for shopping at the MaxStudio Online Store.

Privacy

  • This is the web site of MaxStudio
  • Our postal address is: 3100 NEW YORK DRIVE
  • PASADENA, CA 91107

We can be reached via email at Custserv@Maxstudio.com Or, you can reach our offices by telephone at 1.888.334.4629

Customer Information Policy

Max Studio collects customer information in an effort to improve our customers' shopping experience. Max Studio recognizes that it must maintain and use customer information responsibly.

We may use customer information for marketing and promotional purposes. We do not currently sell online customer information to any outside company or third party. If you would like to make sure that we never sell information about you to third parties, just send an email message to custserv@maxstudio.com (please type "no third parties" in the subject line of your email).

Color Accuracy

Although the photographs on this site were carefully selected to represent colors as accurately as possible, some variation may occur due to your computer monitor configuration. If you have a question regarding the color or texture of a product featured here, or about any of our products or services, call 1.888.334.4629 for a customer service representative.

Out of Stock Items

While we make every effort not to be out of stock, occasionally we are out of certain items. If we are out of stock on an item that you've ordered, we will immediately notify you by phone or e-mail. Any out-of-stock items will be removed from your order total and will be reflected in your shipping confirmation email (if you have provided an email address). We apologize, but we are unable to accept back orders at this time.

Customer Service

  • By phone at 888.334.4629 Service inquiries can be made by phone, Monday through Friday: 9am to 5pm, Pacific Time.
  • By email at Custserv@Maxstudio.com
  • By writing us at:

MaxStudio Customer Relations
3100 NEW YORK DRIVE
PASADENA, CA 91107

Shipping and Express Delivery

Orders will be processed within 48 business hours (Monday thru Friday), and UPS Ground typically takes between 1 and 7 days for delivery. Shipping charges will be automatically calculated at the check out page for the type of shipping you choose. Shipping charges are calculated directly from the shipping source via the internet. Note: Maxstudio.com only offers free shipping on packages sent via ground shipping services. Maxstudio.com does not offer free shipping on expedited forms of shipment.

Do you have overnight delivery?

  • Max Studio can expedite your shipment by overnight delivery.
  • Orders must be submitted Monday through Friday by 10:30 a.m. PST.
  • Free shipping doesn't apply to Alaska, Hawaii, Puerto Rico, military addresses and PO Boxes. PO Boxes and military addresses orders will be shipped by USPS Priority mail. Alaska, Hawaii and Puerto Rico orders will be shipped by UPS express or USPS.
  • Overnight orders placed on Friday will arrive the following Monday.
  • Unfortunately at this time we are unable to ship merchandise internationally. For all international customers please visit www.maxstudio.co.uk

Order Processing

How long before I receive my merchandise?

  • You will receive your order within 5-7 working days. (UPS Ground takes 5-7 working days).
  • Orders received Monday through Friday will be processed within 48 hours of receipt.
  • Orders placed on Saturday and Sunday will be processed on the following Monday. Holidays Excluded.

How do I contact Max Studio

MaxStudio Customer Relations
3100 NEW YORK DRIVE
PASADENA, CA 91107

Tracking Your Order

How do I track my order?

You may track your order directly with UPS. You will receive an email with your order tracking number. You can check the status of your shipment via the Internet http://wwwapps.ups.com/etracking/tracking.cgi click Track Shipments and enter the tracking number.

How do I contact Max Studio

MaxStudio Customer Relations
3100 NEW YORK DRIVE
PASADENA, CA 91107

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